This policy explains how we collect, use, store, and protect personal information when you browse our website, place an order, submit an enquiry, or contact us. It applies immediately and remains in effect until replaced by a revised version published on this website.
This policy covers information collected through our website, checkout process, contact form, email communication, and customer service enquiries.
It applies to information collected during the most recent 12 months and to any information we continue to hold for lawful business, accounting, or support purposes.
What we may collect
- Name and contact details
- Order information and fulfilment notes
- Billing and delivery details provided at checkout
- Messages sent through forms, email, or phone
- Basic website usage data used to improve performance
1. How we use your information
Applies immediatelyWe use your information to process orders, arrange collection or delivery, respond to enquiries, provide customer support, and maintain our business records.
We may also use limited website data to help us understand how visitors use the site and to improve page layout, menu presentation, and ordering flow.
2. Information sharing
Only where neededWe share information only with service providers who help us operate the website, process payments, host content, or support order fulfilment.
Where data is shared for these purposes, we expect those providers to use it only for the task they perform on our behalf.
3. Retention periods
Specific time limits4. Cookies and site performance
Browser-based controlsOur website may use essential cookies to keep the site working properly and limited analytics cookies to understand general usage patterns.
You can manage cookies through your browser settings. Where non-essential cookies are used, we aim to keep their duration limited and clearly stated in the cookie notice on the website.
5. Security and access
Protected handlingWe use reasonable technical and organisational measures to help protect the information we hold from unauthorised access, loss, or misuse.
Access to customer information is limited to people who need it to manage orders, answer enquiries, or maintain the website and records.
6. Your contact choices
Support within 30 daysYou may contact us to ask about the information we hold, request a correction, or ask about how your details are used.
We aim to respond to such requests within 30 calendar days, subject to verification of identity where appropriate.