Refund Policy
At ADHVIK 672 LTD, our menu items are freshly prepared to order. This policy explains when refunds may be available for both collection orders and delivery orders. Please contact us as soon as possible if there is any issue with your order.
1. General Rules
Refund requests must normally be submitted within 24 hours of collection or delivery.
To help us review your request quickly, please provide your order number, a clear description of the issue, and photographs where applicable.
Each request is assessed individually based on the order details and the evidence provided.
2. Refund Rules for Collection Orders
If your collection order has not yet been prepared, you may request cancellation and a refund.
Once preparation has started, cancellation may no longer be possible.
If you have already collected your order and there is a genuine issue such as a missing item, incorrect item, or quality concern, please contact us within 24 hours.
After review, we may offer a replacement, partial refund, or full refund depending on the circumstances.
Collection orders that were prepared correctly, but later not collected by the customer, are normally not eligible for a refund.
3. Refund Rules for Delivery Orders
If a delivery order has not yet been prepared or dispatched, you may request cancellation and a refund.
Once preparation or dispatch has started, cancellation may no longer be available.
If your delivered order is incorrect, missing items, damaged during delivery, or otherwise affected by a verified issue, please contact us within 24 hours.
After verification, we may offer a replacement item, partial refund, or full refund depending on the case.
Refunds are normally not available for delivery delays caused by incorrect address details, failure to answer the delivery contact, or circumstances outside our control.
4. Situations Where Refunds Are Normally Not Available
- Orders correctly prepared according to the customer’s confirmed request.
- Personal taste preferences or change of mind after preparation has started.
- Failure to collect an order within the agreed collection period.
- Incorrect or incomplete delivery information provided by the customer.
- Requests submitted more than 24 hours after collection or delivery.
- Items that have been substantially consumed before the issue was reported.
5. Refund Processing Time
If a refund request is approved, it will be processed to the original payment method. The timeline below generally applies:
In some cases, your bank or card issuer may take up to 14 business days to show the refunded amount.
Contact Information
ADHVIK 672 LTD
672 High Road, North Finchley, Middlesex, England, N12 9PT
Phone: +44 3857 764114
Email: hello@adhvik672sandwich.food