1. Order Processing

Orders are reviewed and prepared after successful payment and order confirmation.

Most orders are prepared on the same day and are made as close as possible to the selected collection or delivery time to help maintain freshness and quality.

2. Collection Orders

Customers selecting collection will receive confirmation once the order has been accepted.

Collection times are selected during checkout and are subject to operational availability.

Customers should collect their order during the agreed collection window whenever possible.

3. Local Delivery Service

Local delivery is available for selected postcodes and service areas only.

Delivery availability may vary depending on location, order volume and operational capacity.

4. Delivery Information

Customers are responsible for providing accurate delivery details, including address, postcode, contact number and any relevant access instructions.

We may contact customers if clarification is required before delivery can be completed.

5. Delays

Delivery and collection times are estimates only and may vary due to factors outside our reasonable control, including:

• High order volumes.
• Traffic conditions.
• Road closures.
• Severe weather conditions.
• Unexpected operational issues.

We will make reasonable efforts to keep customers informed if significant delays occur.

6. Unsuccessful Deliveries

Customers should ensure they are available to receive their order during the selected delivery period.

If delivery cannot be completed because the customer is unavailable, contact details are incorrect, or access cannot be obtained, the order may be considered fulfilled.

7. Delivery Charges

We offer **completely free local delivery** within our service area. No additional delivery fees will be charged on all eligible orders.

Free delivery applies to all orders delivered to our designated local coverage area.